Terms of Service

Last updated: May 2026

1. About Us

Brand Buddy Digital Ltd is a company registered in England and Wales under company number 14419002. Our registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

We provide AI automation services including but not limited to Database Reactivation Bots, Speed to Lead AI Bots, and Out of Hours AI Bots. You can contact us at [email protected].

2. Acceptance of Terms

By accessing our website, booking a call, requesting a demo, or purchasing any of our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

These terms apply to all clients, visitors, and users of our website and services.

3. Our Services

Brand Buddy Digital Ltd provides AI-powered automation services designed to help businesses generate revenue from their existing lead databases and enquiries. Our services include:

• Database Reactivation Bot — AI-powered SMS outreach to dormant lead databases
• Speed to Lead AI Bot — Automated response to new inbound enquiries within 60 seconds
• Out of Hours AI Bot — AI handling of leads and enquiries outside of business hours
• Any other AI automation services as agreed in writing between the parties

The specific scope, deliverables, and timelines for each engagement will be agreed in a separate service agreement or proposal document prior to commencement.

4. Client Responsibilities

As a client of Brand Buddy Digital Ltd, you agree to:

• Provide accurate, complete, and lawfully obtained data (including lead databases) for use in our services
• Confirm that you have the legal right and appropriate consents to contact all individuals in any database you supply to us
• Comply with all applicable laws including the UK GDPR, the Privacy and Electronic Communications Regulations (PECR), and any other relevant legislation
• Ensure your business, products, and services are lawful and not in breach of any third-party rights
• Provide timely responses and cooperation as reasonably required to deliver the services
• Not use our services to send spam, harass individuals, or conduct any unlawful activity

5. Payments & Fees

All fees for our services will be set out in your service agreement or invoice. Payments are processed via Stripe (credit/debit card) or bank transfer. By providing payment details, you authorise us to charge the agreed fees.

• All prices are in GBP (£) and are exclusive of VAT unless otherwise stated
• Payment terms will be specified in your individual service agreement
• Late payments may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998
• All payments are non-refundable unless otherwise stated in your service agreement or required by law

For Stripe payments, your payment data is processed securely by Stripe Inc. We do not store your full card details. Please refer to Stripe's privacy policy for details of how they handle your data.

6. Results & Performance

While we are confident in our systems and have a strong track record of results, we cannot guarantee specific revenue figures, reply rates, conversion rates, or any other performance metrics. Any case studies, statistics, or examples shared on our website or in sales materials are illustrative of past client results and are not a guarantee of future performance.

Results will vary depending on factors including but not limited to the quality of your database, your industry, your product or service offering, and market conditions.

7. Intellectual Property

All intellectual property rights in our AI systems, software, methodologies, processes, website content, and materials belong to Brand Buddy Digital Ltd or our licensors. Nothing in these terms grants you any rights to our intellectual property.

Any content, data, or materials you provide to us remain your property. You grant us a limited licence to use such materials solely for the purpose of delivering the agreed services.

8. Confidentiality

Both parties agree to keep confidential any information disclosed during the course of the engagement that is designated as confidential or that a reasonable person would understand to be confidential. This includes client data, business strategies, pricing, and proprietary methods.

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection law, including the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf as part of our services, we act as a data processor and you act as the data controller. A Data Processing Agreement is available upon request.

You are responsible for ensuring that all personal data you provide to us has been collected lawfully and that appropriate consents or legitimate bases exist for us to process it on your behalf.

10. Limitation of Liability

To the fullest extent permitted by law, Brand Buddy Digital Ltd shall not be liable for:

• Any indirect, consequential, special, or incidental loss or damage
• Loss of profits, revenue, or anticipated savings
• Loss of data or business opportunities
• Any damage arising from your use of third-party platforms including GoHighLevel, Calendly, or SMS providers

Our total aggregate liability to you in connection with any service shall not exceed the total fees paid by you to us in the three months preceding the claim.

11. Termination

Either party may terminate the service agreement by providing written notice as specified in the individual service agreement. Upon termination:

• All outstanding fees become immediately payable
• We will cease using your data and return or securely delete it upon request
• Any licences granted under these terms will immediately terminate

12. Third-Party Services

Our services make use of third-party platforms including GoHighLevel (CRM and automation), Calendly (appointment scheduling), Stripe (payment processing), and SMS delivery providers. We are not responsible for the availability, performance, or conduct of these third-party services. Their use is subject to their own terms and privacy policies.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update these Terms of Service at any time. We will notify existing clients of any material changes. Your continued use of our services after any changes constitutes acceptance of the updated terms. The current version will always be available on our website.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Post: Brand Buddy Digital Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Company Number: 14419002